Welcome to your benefits package!
This Digital Benefits Guide contains detailed summaries of the benefits offered to you. We encourage you to take the time to educate yourself about your options and choose the best coverage for you and your family. Whether you are a newly hired employee or a current employee enrolling during Open Enrollment, elections you make at this time will remain in effect until the next Open Enrollment period, unless you have a qualifying life event that allows a plan change.
OPEN ENROLLMENT
Nov 2 - Nov 13
This Digital Benefits Guide contains detailed summaries of the benefits offered to you. We encourage you to take the time to educate yourself about your options and choose the best coverage for you and your family. Whether you are a newly hired employee or a current employee enrolling during Open Enrollment, elections you make at this time will remain in effect until the next Open Enrollment period, unless you have a qualifying life event that allows a plan change.
When can I enroll?
You can enroll only at certain times throughout the year.
- As a current employee, you can enroll during the annual open enrollment period.
- If you are a newly hired employee, you must enroll or waive coverage within 31 days from your date of hire.
- Employees enrolling due to a qualifying life event change must enroll or waive coverage within 31 days from the date of the qualifying life event.
How do I make changes?
Open Enrollment is the one time each year that employees can make changes to their benefit elections without a qualifying life event.
- You will need to notify the Benefits Department at BenefitsAdministrationTeam@wbd-us.com right away if you have a qualifying life event change and need to make a change to your benefit elections (you only have 31 days from the day of the qualifying life event to make any changes).
- Qualified changes in status include, for example: marriage, divorce, legal separation, spouse's change of employment status, birth or adoption of a child.
Resources
This Digital Benefits Guide is your go-to resource for benefits information, designed to help you make an informed decision about your elections. To view carrier contact information, required notices, glossary, and more, visit the Resources page.
Learn more about Qualifying Life Events
Benefits Concierge and Claims Advocacy
Benefits Concierge
A one-stop contact center for answering your employees benefit plan questions. Benefits Concierge representatives can assist with:
- Help making open enrollment decisions
- Benefits questions
- ID card issues
- Provider network questions
Phone: 877-835-1361
E-mail: dbbenadmin@nfp.com
Business hours: 9:00 am - 6:00 pm (ET).
Claims Advocacy
A one-stop contact center for resolving benefit claim issues. Dedicated Claim Advocates can assist with:
- Claims questions
- Review of explanations of benefits
- Questions regarding bills or claims resolution
- Prescription issues
- Appeals
E-mail: csclaims@nfp.com
Questions?
Contact the Care Line
The Care Line is a resource staffed by dedicated professionals to help you understand the benefit options made available to you. Whether you have concerns about a recent claim or bill, finding an in-network doctor or just some guidance on which medical plan is right for you and your family, the Care Line can help educate and advocate. The Care Line is available to all employees and children over 18 who are enrolled on the benefit plan.
How to Contact NFP Care Line:
Phone: 844-717-8777
Website: TBD Benefits Concierge: careline@nfp.com Claims Advocacy: carelineclaims@nfp.com
Hours: Monday–Friday, 8:00 AM–7:00 PM ET
Questions?
Contact the Care Line
The Care Line is a resource staffed by dedicated professionals to help you understand the benefit options made available to you. Whether you have concerns about a recent claim or bill, finding an in-network doctor or just some guidance on which medical plan is right for you and your family, the Care Line can help educate and advocate. The Care Line is available to all employees and children over 18 who are enrolled on the benefit plan.
Hours: Monday–Friday, 8:00 AM–7:00 PM ET
QUESTIONS? CONTACT THE CARE LINE
Care Line is an NFP-sponsored program that is staffed by dedicated professionals to help you understand the benefit options made available to you. Whether you have concerns about a recent claim or bill, finding an in-network doctor or just some guidance on which medical plan is right for you and your family, the Care Line can help educate and advocate. The Care Line is available to all employees and children over 18 who are enrolled on the benefit plan.
Contact the Care Line at (844) 717-8777, or you can submit your questions at callthecareline.com.
The Care Line is open Monday - Friday from 8:00 am - 7:00 pm (EST).
Questions?
We understand that you may have questions about enrollment or benefits throughout the year. Let our Benefits Team help! We provide year-round support for questions about your benefits. If you have questions or would like help understanding or accessing your benefits, contact the Benefits Administration Team.
The information described in this Benefits Guide is only intended to be an easy-to-understand summary of your benefits. It does not describe or include all benefit provisions, limitations, exclusions or qualifications for coverage. Please review your Summary Plan Description (SPD)/certificate/Policy for a complete summary of your benefits. If the information on the enclosed pages conflicts in any way with the Summary Plan Description (SPD), certificate, or policy, the contract provisions of the appropriate policy or plan document (available with your employer) will prevail.