Manage your benefits
Ready to Enroll?
iSolved, our online benefits management tool, allows you to review your current elections and plan information, sign up for benefits, report a life event, and make eligible enrollment changes. You can also view plan details, download benefits plan summaries and important documents, review costs, and view enrollment.
For iSolved help, contact HR.
Things to Know
- You must access iSolved to complete benefit enrollment survey within the open enrollment timeframe or within 30 days of becoming a full-time employee.
- Please remember to add your Social Security number and the Social Security numbers of your dependents during enrollment.
- If applicable, you will receive new ID cards and see new payroll deductions on your paycheck. Be sure to verify deductions on your paycheck stub.
Making Changes
Once you enroll in benefits, your elections stay in effect through the plan year, until the next annual enrollment. Open enrollment is your annual opportunity to make changes to your benefits unless you experience a qualifying event. Qualifying events include (but are not limited to):
- Marriage
- Divorce or legal separation
- Birth or adoption of a child
- Death
- Termination of employment for you or your spouse, resulting in loss of coverage
- Reduction of hours worked by you or your spouse, resulting in loss of coverage
The IRS requires that you make changes to your coverage within 30 days of your qualifying life event. You’ll need to provide proof of the event, such as a marriage certificate, divorce decree, birth certificate or loss-of-coverage letter.
If you need help, please contact HR.
Benefits Concierge and Claims Advocacy
Benefits Concierge
A one-stop contact center for answering your employees benefit plan questions. Benefits Concierge representatives can assist with:
- Help making open enrollment decisions
- Benefits questions
- ID card issues
- Provider network questions
Phone: 877-835-1361
E-mail: dbbenadmin@nfp.com
Business hours: 9:00 am - 6:00 pm (ET).
Claims Advocacy
A one-stop contact center for resolving benefit claim issues. Dedicated Claim Advocates can assist with:
- Claims questions
- Review of explanations of benefits
- Questions regarding bills or claims resolution
- Prescription issues
- Appeals
E-mail: csclaims@nfp.com
Questions?
We understand that you may have questions about enrollment or benefits throughout the year. Let our Benefits Team help! We provide year-round support for questions about your benefits. If you have questions or would like help understanding or accessing your benefits, contact HR.
This Digital Benefits Guide is intended to highlight available benefits and should be relied upon to fully determine coverage. The benefits plan may not cover all health care expenses. More complete descriptions of benefits and the terms under which they are provided are contained in the Certificate of Coverage that you will receive upon request. If this Digital Benefits Guide conflicts in any way with the policy issued by the employer, the policy shall prevail.