Welcome to your benefits package!
This Digital Benefits Guide contains detailed summaries of the benefits offered to you. We encourage you to take the time to educate yourself about your options and choose the best coverage for you and your family. Whether you are a newly hired employee or a current employee enrolling during Open Enrollment, elections you make at this time will remain in effect until the next Open Enrollment period, unless you have a qualifying life event that allows a plan change.
OPEN ENROLLMENT
Nov 11 - Nov 25
This Digital Benefits Guide contains detailed summaries of the benefits offered to you. We encourage you to take the time to educate yourself about your options and choose the best coverage for you and your family. Whether you are a newly hired employee or a current employee enrolling during Open Enrollment, elections you make at this time will remain in effect until the next Open Enrollment period, unless you have a qualifying life event that allows a plan change.
Who is eligible?
Full-time employees working 30 or more hours per week are eligible for the benefits outlined in this overview.
- Your spouse (the person you are legally married to under state law)
- Your children under the age of 26 are eligible to enroll
When can I enroll?
You can enroll only at certain times throughout the year.
- As an employee, you can enroll during the annual open enrollment period.
- If you are a newly hired employee, you must enroll or waive coverage within 30 days from your date of hire.
- Employees enrolling due to a qualifying life event change must enroll or waive coverage within 30 days from the date of the qualifying life event.
How do I make changes?
Open Enrollment is the one time each year that employees can make changes to their benefit elections without a qualifying life event.
- You will need to notify Human Resources right away if you have a qualifying life event change and need to make a change to your benefit elections (you only have 30 days from the day of the qualifying life event to make any changes).
- Qualified changes in status include, for example: marriage, divorce, legal separation, spouse's change of employment status, birth or adoption of a child.
Resources
This Digital Benefits Guide is your go-to resource for benefits information, designed to help you make an informed decision about your elections. To view carrier contact information, required notices, glossary, and more, visit the Resources page.
Learn more about
Qualifying Life Events
Benefits Concierge and Claims Advocacy
Benefits Concierge
A one-stop contact center for answering your employees benefit plan questions. Benefits Concierge representatives can assist with:
- Help making open enrollment decisions
- Benefits questions
- ID card issues
- Provider network questions
Phone: 877-835-1361
E-mail: dbbenadmin@nfp.com
Business hours: 9:00 am - 6:00 pm (ET).
Claims Advocacy
A one-stop contact center for resolving benefit claim issues. Dedicated Claim Advocates can assist with:
- Claims questions
- Review of explanations of benefits
- Questions regarding bills or claims resolution
- Prescription issues
- Appeals
E-mail: csclaims@nfp.com
Questions?
We understand that you may have questions about enrollment or benefits throughout the year. Let our Benefits Team help! We provide year-round support for questions about your benefits. If you have questions or would like help understanding or accessing your benefits, contact HR.
This Digital Benefits Guide is intended to highlight available benefits and should be relied upon to fully determine coverage. The benefits plan may not cover all health care expenses. More complete descriptions of benefits and the terms under which they are provided are contained in the Certificate of Coverage that you will receive upon request. If this Digital Benefits Guide conflicts in any way with the policy issued by the employer, the policy shall prevail.